Last updated: September 2026

These Terms & Conditions apply to the use of the PG Olive Oil website and to purchases made through our online shop.

By using this website or placing an order with us, you agree to these Terms & Conditions.

About Us

This website is operated by:

Phil Sumpter trading as PG Olive Oil
4 Darter Close
Ipswich
Suffolk
IP3 9TU
United Kingdom

Website: pgoliveoil.co.uk
Email: cs@pgoliveoil.co.uk

PG Olive Oil sells Extra Virgin Olive Oil, olive oil soaps and other products available through our online shop.

Using Our Website

You may use our website for lawful personal purposes and to browse and purchase our products.

You must not misuse the website, attempt to gain unauthorised access to it, introduce viruses or other harmful material, interfere with its operation, or use its content for unlawful purposes.

We may update, change or temporarily withdraw parts of the website where necessary.

Although we make reasonable efforts to keep the website accurate and available, we cannot guarantee that it will always be uninterrupted or completely free from errors.

Products

We make reasonable efforts to ensure that product descriptions, photographs, sizes, quantities, ingredients and other information displayed on our website are accurate.

Product images are provided for illustration and presentation purposes. Packaging, labelling and appearance may occasionally vary from the images displayed on the website.

All products are subject to availability.

Nothing in these Terms & Conditions affects your statutory rights. Goods supplied to consumers must be as described, of satisfactory quality and fit for purpose as required by UK consumer law.

Prices

All prices displayed on the website are shown in pounds sterling (£).

Any applicable taxes will be included or clearly identified as appropriate.

Delivery charges, where applicable, will be displayed during checkout before you place your order.

We may change our prices from time to time, but any change will not affect an order that has already been accepted by us.

If an obvious pricing or product information error occurs, we reserve the right to correct it. If the error affects an order you have already placed, we will contact you before proceeding where appropriate.

Placing an Order

When you place an order through our website, you are making an offer to purchase the products in your basket.

You are responsible for ensuring that the information you provide when ordering, including your delivery address and contact details, is complete and accurate.

After placing an order, you should receive an electronic confirmation.

We reserve the right to decline or cancel an order where, for example, a product is unavailable, payment cannot be authorised, there has been an obvious pricing or product error, or we reasonably suspect fraudulent activity.

UK online-selling rules require businesses to make payment obligations, accepted payment methods, delivery restrictions and relevant charges clear during the ordering process.

Payment

Payment must be made using one of the payment methods available at checkout.

Depending on your device and the payment services available at the time of purchase, these may include Apple Pay, Google Pay and Link, together with any other payment options displayed at checkout.

Payments are processed securely by third-party payment providers. PG Olive Oil does not normally receive or store your complete debit or credit card details.

Your order will not normally be dispatched until the required payment has been successfully authorised.

Delivery

We will deliver orders to the address supplied during checkout.

Available delivery methods, charges and any estimated delivery times will be displayed during the ordering process where applicable.

Please ensure that your delivery information is accurate before completing your order.

We will make reasonable efforts to dispatch and deliver orders within the stated timeframe. Occasionally delays may occur because of circumstances outside our reasonable control.

Unless another delivery period has been agreed, UK distance-selling rules generally require goods to be delivered within 30 days.

Cancellations, Returns & Refunds

Your rights regarding cancellations, returns, damaged goods and refunds are explained in our separate Returns & Refunds Policy.

Nothing in these Terms & Conditions or our Returns & Refunds Policy is intended to restrict your statutory consumer rights.

Where goods are faulty, not as described or do not do what they are supposed to do, customers may have a legal right to a refund, repair, replacement or other remedy depending on the circumstances.

Food and Sealed Products

Some products sold by PG Olive Oil may be food products, perishable goods or sealed products.

Certain products may therefore be subject to exceptions from the usual change-of-mind cancellation or return rights.

Details are provided in our Returns & Refunds Policy.

These exceptions do not remove your statutory rights if goods are faulty, damaged, incorrectly supplied or not as described.

Promotions and Discount Codes

From time to time we may offer promotional prices, discounts or promotional codes.

Any specific conditions applying to a promotion will be stated with that offer.

Promotions may be changed or withdrawn where appropriate, but this does not affect orders already accepted under a valid promotion.

Website Content

Unless otherwise stated, the text, photographs, graphics, branding and other content on this website are owned by or licensed to PG Olive Oil.

You may view the website and print or save information for your own personal use.

You must not reproduce, republish, commercially exploit or distribute substantial parts of our website content without permission.

Third-Party Websites

Our website may contain links to third-party websites or services.

These links are provided for convenience or additional information. PG Olive Oil is not responsible for the content, availability or privacy practices of third-party websites.

Privacy & Cookies

Information about how we collect and use personal information is provided in our Privacy Policy.

Our website may also use cookies and similar technologies necessary for the operation, security, analytics and functionality of the website.

Where required, visitors will be provided with appropriate information and choices regarding cookies.

Our Responsibility

We do not exclude or limit our liability where doing so would be unlawful.

Nothing in these Terms & Conditions excludes or restricts your statutory rights as a consumer, including your rights in relation to faulty goods, goods that are not as described, or goods that are not fit for purpose. UK consumer terms cannot lawfully remove these protections.

We will not normally be responsible for losses that were not reasonably foreseeable when the contract was formed or for losses caused by circumstances outside our reasonable control.

If you use products purchased from us for business or commercial purposes, different legal considerations may apply.

Changes to These Terms

We may update these Terms & Conditions occasionally to reflect changes to our website, products, business practices or applicable requirements.

The latest version will be published on this page with the date it was last updated.

Changes will not retrospectively alter the terms applicable to an order already accepted unless required by law or agreed with you.

Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

If you are a consumer resident elsewhere in the United Kingdom, you may also have rights to bring proceedings in the courts applicable to the part of the UK in which you live.

Nothing in these Terms affects any rights you have under applicable consumer law.

Contact Us

If you have a question about these Terms & Conditions, an order or any product purchased from us, please contact:

Phil Sumpter trading as PG Olive Oil
4 Darter Close
Ipswich
Suffolk
IP3 9TU
United Kingdom

Email: cs@pgoliveoil.co.uk
Website: pgoliveoil.co.uk