Returns & Refunds Policy
LUXURY OLIVE OIL
PG Olive Oil
Last updated: September 2026
At PG Olive Oil, we want you to be happy with your purchase. If there is a problem with your order, please contact us and we will do our best to resolve it promptly.
This policy does not affect your statutory rights.
Cancelling or Returning an Order
For products eligible for return, you normally have 14 days from receiving your order to tell us that you wish to cancel or return it. You then have a further 14 days to return the goods.
We ask that returned products are unused, unopened where appropriate, and returned in their original packaging and in a condition suitable for resale.
Before returning an item, please contact us so that we can provide the appropriate return instructions.
Returns email: returns@pgoliveoil.co.uk
Please include your name, order number and details of the item you wish to return.
Food, Perishable and Sealed Products
Some products may not be eligible for a change-of-mind return.
The statutory cancellation right has exceptions, including goods liable to deteriorate or expire rapidly and certain sealed products that are unsuitable for return for health or hygiene reasons once the seal has been broken.
This does not affect your statutory rights where an item is faulty, damaged, incorrectly supplied or not as described.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty, incorrect or not as described, please contact us as soon as possible at:
Please provide your order details and, where helpful, photographs showing the problem.
We will review the issue and arrange an appropriate refund, replacement or other remedy in accordance with your statutory rights.
Under UK consumer law, goods must be of satisfactory quality, fit for purpose and as described. Customers have a short-term right to reject qualifying faulty goods, normally within 30 days, although different considerations can apply to highly perishable products.
Refunds
Once an eligible return has been received and inspected, we will let you know that it has arrived and confirm the outcome of your refund.
Approved refunds will normally be made to the original payment method.
Please allow time for your bank or payment provider to process the refund after it has been issued.
For eligible online cancellations, refunds must generally be made within the applicable statutory timeframe.
Exchanges
If an item is damaged or faulty and a suitable replacement is available, we may offer an exchange.
Please contact us before returning anything so that we can arrange the appropriate course of action.
Sale and Promotional Items
Products purchased in a sale or promotion are subject to the same statutory rights regarding faulty, damaged or incorrectly described goods as full-price products.
Any additional change-of-mind returns offered by PG Olive Oil will be subject to the terms stated at the time of purchase.
Return Postage
Where you are returning an eligible item because you have changed your mind, you may be responsible for the cost of returning it unless we agree otherwise.
Where goods are faulty, damaged, incorrectly supplied or otherwise qualify for a remedy under your statutory rights, PG Olive Oil will deal with reasonable return costs as required by law.
We recommend obtaining proof of postage when returning an item.
For higher-value returns, you may wish to use a tracked delivery service.
Return Address
Please contact us before sending a return so that we can confirm the return and provide any necessary instructions.
Returns should be sent to:
PG Olive Oil
4 Darter Close
Ipswich
Suffolk
IP3 9TU
United Kingdom
Please do not return products to a manufacturer or supplier unless we specifically ask you to do so.
Late or Missing Refunds
If we have confirmed that a refund has been processed but you have not yet received it, please allow a reasonable period for your bank or payment provider to complete the transaction.
If the refund still hasn't appeared, please contact us at:
and we will check the transaction for you.
Contact Us
If you have any questions about a return, refund, damaged delivery or your order, please contact:
PG Olive Oil
Email: admin@pgoliveoil.co.uk
Returns: returns@pgoliveoil.co.uk
Website: pgoliveoil.co.uk