Last updated: September 2026

PG Olive Oil respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect when you use our website, place an order or contact us, and how that information is used and protected.

Our website address is pgoliveoil.co.uk.

Information We Collect

When you use our website, place an order or contact us, we may collect information including:

• Your name
• Billing and delivery address
• Email address
• Telephone number
• Order and purchase details
• Information you provide through our contact forms or correspondence
• Technical information such as your IP address, browser type and information about how you use our website

We only collect information that is reasonably necessary to operate our website, process orders, provide customer service and run our business.

How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders
• Take and verify payments
• Arrange delivery of your purchases
• Contact you regarding an order or enquiry
• Provide customer service
• Maintain appropriate business, accounting and tax records
• Prevent fraud and protect the security of our website
• Understand how visitors use our website and improve our services

Our lawful basis for processing your information will normally be that it is necessary to fulfil a contract with you, comply with a legal obligation, pursue our legitimate business interests, or because you have provided consent where consent is required.

Payments

Payments made through our website are processed securely using third-party payment services. Depending on your device and checkout preferences, payment options may include Apple Pay, Google Pay and Onelink.

PG Olive Oil does not receive or store your full debit or credit card details. Payment information is handled securely by the relevant payment provider in accordance with their own privacy and security policies.

Delivery and Order Fulfilment

Where necessary, we may share relevant information such as your name, delivery address and contact details with postal, courier or delivery providers so that your order can be delivered.

We only provide the information reasonably required to fulfil your order.

Cookies and Analytics

Our website uses cookies and similar technologies to enable essential website functions, including the shopping basket, checkout and website security.

We may also use analytics services to understand how visitors use the website and help us improve its performance and content.

Where consent is required for non-essential cookies or tracking technologies, these should only be used in accordance with your cookie preferences.

You can also control or delete cookies through your web browser settings.

Contact Forms and Enquiries

If you contact PG Olive Oil through our website, email or another contact method, we will use the information you provide to respond to your enquiry and provide any assistance you have requested.

We will not use information submitted through an enquiry for unrelated purposes without an appropriate lawful basis.

Who We Share Your Information With

We do not sell your personal information.

We may share information where reasonably necessary with trusted third parties that help us operate our business, including:

• Payment processors
• Postal and delivery providers
• Website hosting and technical service providers
• Accounting and professional service providers
• Analytics and website security providers

We may also disclose information where required to do so by law.

Some service providers may process information outside the UK. Where this occurs, we rely on the safeguards and arrangements required under applicable data-protection law.

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet our legal, accounting and tax obligations.

Order and transaction records may therefore be retained for longer periods where required for legitimate business or legal purposes.

Information that is no longer required will be deleted or securely disposed of where appropriate.

How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no website or method of electronic transmission can be guaranteed to be completely secure.

Your Data Protection Rights

Depending on the circumstances, UK data-protection law may give you rights concerning your personal information, including the right to:

• Request access to personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Request deletion of your information in certain circumstances
• Request restriction of the way your information is processed
• Object to certain uses of your information
• Request transfer of certain information where applicable
• Withdraw your consent where processing is based on consent

Not all of these rights apply in every circumstance.

The ICO requires privacy information to explain the applicable rights available to individuals.

Marketing

We will only send electronic marketing communications where we have an appropriate lawful basis to do so.

Where you have consented to receive marketing communications, you can withdraw your consent or unsubscribe at any time.

Children's Privacy

Our website and products are not specifically directed at children, and we do not knowingly collect personal information from children for marketing purposes.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services or legal requirements.

Any updated version will be published on this page with a revised date.

Contact Us

If you have any questions about this Privacy Policy, would like to exercise your data-protection rights or have concerns about how your information has been handled, please contact PG Olive Oil through our website:

PG Olive Oil
Website: pgoliveoil.co.uk
Contact: Please use our Contact page.

If you are unhappy with how your personal information has been handled, you also have the right to make a complaint to the Information Commissioner's Office (ICO).

Information Commissioner's Office